Returns Policy
Return Shipping:
- The customer is responsible for the cost of return shipping unless the return is due to our error or a defective item.
- We recommend using a trackable shipping method and obtaining proof of shipment for your return.
- Please ensure that the item(s) are securely packaged to prevent damage during transit.
Refunds and Exchanges:
- Refunds will be processed once we receive and inspect the returned item(s).
- The refund will be issued to the original payment method used during the purchase.
- If you prefer an exchange, please indicate the desired item(s) and size(s) in your return request. We will process the exchange based on availability.
Processing Time:
- Please allow 5-10 business days for us to process your return once it is received.
- We will notify you via email once your return has been processed, and the refund or exchange has been initiated.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately with supporting evidence, such as photos or videos.
- We will arrange for a return or exchange, and cover the return shipping costs in such cases.
Non-Receipt of Package:
If you haven't received your package within the estimated delivery time, please contact our customer support team for assistance. We will investigate the issue and take appropriate action.
Exceptions:
Our returns policy may vary for certain promotions, clearance items, or special sales events. Any exceptions will be clearly stated on the product page or during the checkout process.